Refund and Return Policy for ShopWithLuis Fishing Gear

Effective Date: December 4, 2024

At ShopWithLuis, we are committed to providing our customers with high-quality fishing gear and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your shopping experience is hassle-free.

Please read the following policy carefully to understand your rights and responsibilities when returning items purchased from shopwithluis.com.

1. Returns Eligibility

You may return most new, unused, and unopened items purchased from ShopWithLuis within 30 days of the purchase date. To qualify for a return:

  • The item must be in its original condition, with all tags, packaging, and accessories intact.
  • The item should be unused and free from any damage, wear, or alterations.
  • The item must be returned with a valid proof of purchase (order number, receipt, or confirmation email).

Items that cannot be returned include:

  • Personalized or custom-made items
  • Gift cards
  • Clearance or final sale items (as noted on the product page)

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team via email at [email protected] or call us at (847) 289-1124 within 30 days of receiving your order. Provide your order number, item(s) you wish to return, and the reason for return.

  • Return Authorization: Our team will review your request and provide you with return instructions and an authorization number (RMA). Please note that returns will not be accepted without a valid RMA.

  • Prepare the Return: Pack the items securely in the original packaging. Make sure the item is in new, unused condition. Please include the proof of purchase and the RMA number inside the return package.

  • Shipping the Return: You are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as ShopWithLuis cannot be held responsible for items lost or damaged during return transit.

3. Refund Process

Once we receive and inspect the returned item(s), we will process your refund. The following outlines how refunds will be issued:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (credit card, PayPal, etc.). Depending on your payment provider, it may take 5-7 business days for the refund to appear in your account after it has been processed.

  • Partial Refunds: If the item has been used or is not returned in its original condition, a partial refund may be issued. Items that are damaged, missing parts, or show signs of heavy use will be subject to a reduction in the refund amount.

  • Shipping Costs: Original shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., incorrect or defective item). If the item was shipped with free shipping, the actual shipping cost incurred by ShopWithLuis will be deducted from your refund.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, we recommend following these steps:

  1. Return the original item by following the process outlined above.
  2. Place a new order for the item you would like in exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] or (847) 289-1124. We will work quickly to resolve the issue by offering a replacement or a full refund. To expedite the process, please provide the following information:

  • Order number and details of the item
  • Photographs of the damaged or incorrect item
  • A description of the issue (e.g., broken part, wrong size, etc.)

We will cover the return shipping costs for any items that were shipped incorrectly or arrived damaged.

6. Non-Returnable Items

Certain items cannot be returned due to hygiene or safety concerns. These include:

  • Fishing line or bait
  • Opened tackle boxes or accessories
  • Waders, clothing, or other personal wearables once worn

Please check the product details before purchasing to ensure that returns are permitted for your selected items.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please follow these steps:

  1. Check your bank account or PayPal account for any pending transactions.
  2. Contact your credit card company or bank—it may take some time before your refund is officially posted.
  3. If you’ve completed all of these steps and still haven’t received your refund, please contact us at [email protected].

8. Contact Information

For any inquiries regarding our Refund and Return Policy, or if you need assistance with a return, please contact us:

Street: 192 Woodland Park Cir W Gilberts, Illinois
Phone number: (847) 289-1124
Email: [email protected]
Website: shopwithluis.com

9. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend reviewing this policy periodically for any updates or changes.