Sales Policy for ShopWithLuis Fishing Gear

Effective Date: December 4, 2024

Welcome to ShopWithLuis Fishing Gear! We are committed to providing you with the highest quality fishing gear and exceptional customer service. Our sales policy is designed to ensure a smooth and transparent purchasing experience. Please read this policy carefully to understand the terms and conditions of your purchase from shopwithluis.com.

1. Product Availability

We strive to maintain accurate and up-to-date inventory on all products listed on our website. However, in rare cases, a product may become unavailable after you place an order. In such cases, we will notify you immediately and offer the following options:

  • Alternative Product: We can suggest a similar item that may suit your needs.
  • Backorder: We can place your order on backorder, and notify you when the product becomes available.
  • Full Refund: If no alternative or backorder option is suitable, we will offer a full refund.

2. Pricing

All prices listed on our website are in USD and are subject to change without notice. We make every effort to ensure that our pricing is accurate, but in the event of a pricing error, we reserve the right to correct the error. If you have already placed an order at the incorrect price, we will notify you and offer the option to proceed at the correct price or cancel the order for a full refund.

  • Sales Tax: Sales tax will be applied to your order based on the shipping address and applicable local laws.
  • Promotions: Occasionally, ShopWithLuis offers special promotions, discounts, or sales. These may have specific terms and conditions, including expiration dates. We reserve the right to modify or discontinue promotions at any time.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: A secure method to make payments through your PayPal account or linked credit/debit cards.
  • Gift Cards: ShopWithLuis gift cards can be used as a payment method for purchases on our website.

Payments are processed securely through encrypted transactions, and we do not store sensitive payment information on our servers. Once your payment is authorized, we will begin processing your order.

4. Order Confirmation and Receipt

After placing an order, you will receive an order confirmation email with the details of your purchase. This email will serve as your receipt and will include the following:

  • Order number
  • List of purchased items
  • Order total (including shipping and taxes)
  • Estimated delivery date

Please keep this email for your records.

5. Shipping and Delivery

We offer shipping within the United States. We strive to ensure timely delivery, but delivery times may vary depending on your location and the shipping method selected at checkout.

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Methods: We offer standard, expedited, and next-day shipping options. Shipping costs are calculated during checkout and depend on the weight of the items and the destination.
  • Tracking: Once your order has been shipped, you will receive a tracking number to monitor the status of your delivery.
  • Shipping Delays: While we do our best to ensure timely shipping, there may be occasional delays due to factors outside of our control (e.g., weather, carrier delays, holidays). We will notify you of any significant delays.

Free Shipping: ShopWithLuis occasionally offers free shipping promotions. Free shipping is typically available for orders over a certain amount or as part of a special promotion. The terms and conditions of each offer will be clearly stated on the website.

6. Order Cancellations

You may cancel your order before it is processed for shipping. Once your order has been shipped, it cannot be canceled. However, you can initiate a return after receiving the product, according to our Refund and Return Policy.

To cancel an order, please contact our customer support team as soon as possible at [email protected] or (847) 289-1124.

7. Returns and Exchanges

ShopWithLuis offers a 30-day return policy for eligible products. If you are not satisfied with your purchase, you may return the item(s) for a refund or exchange, provided the items meet the following criteria:

  • The item is in its original, unused condition.
  • The item is returned within 30 days from the date of purchase.
  • The original packaging and proof of purchase are included.

Please refer to our Refund and Return Policy for complete details on how to initiate a return or exchange.

8. Defective or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us immediately at [email protected] or (847) 289-1124. We will resolve the issue promptly by offering a replacement, refund, or exchange. We will cover the return shipping costs for defective or incorrect items.

9. Limitation of Liability

ShopWithLuis is not liable for any indirect, incidental, special, or consequential damages that may result from the purchase or use of our products. Our liability is limited to the total amount paid for the item(s) that were purchased, excluding any shipping fees.

10. Customer Support

If you have any questions about our sales policy, products, or need assistance with your order, our customer service team is available to help:

Street: 192 Woodland Park Cir W Gilberts, Illinois
Phone number: (847) 289-1124
Email: [email protected]
Website: shopwithluis.com

11. Changes to the Sales Policy

ShopWithLuis reserves the right to update or change this Sales Policy at any time. Any changes will be posted on this page, with the Effective Date updated accordingly. We encourage you to review this policy periodically to stay informed about our current practices and terms.